Did you try to apologize at the exact moment when you offended the person? Difficult and hard, isn't it? But in order to say the banal word "sorry" it takes no more than five seconds. But there are times when this word becomes small. If the conflict is serious and banal words of forgiveness and apology are not enough, then you need to resort to other techniques and methods.
Necessary
The book "Conflict management. New technologies of decision-making in conflict situations", VA Svetlov, 2003
Instructions
Step 1
Try to focus and analyze all your recent actions: what was done wrong, what could offend? The easiest method is to put yourself in the shoes of the offended person. If you look at what happened from his point of view, it will be easier for you to evaluate your own action, and therefore the emotions of the person whom you offended.
Step 2
Next, you need to decide on a strategy for your behavior. First of all, the person should see that your repentance is sincere. It would also be nice to figure out exactly what you are to blame. After that, it will become clear with what methods you will achieve forgiveness.
Step 3
To touch the deepest notes in a person's soul, tell him that you are sorry about what happened. Tell him about the importance of your relationship. Tell him that he is very dear to you and you do not want to lose him. Well, and, of course, point out what you really understood, where exactly you were wrong.
Step 4
Never ask the question "how can I make amends?" This is one hundred percent failure. Usually, such questions mean that you do not understand the guilt, since you do not know how to redeem it.
Step 5
Don't try to buy the person with the words “let's celebrate reconciliation”. It can also cause negative emotion and trust will be lost. Admitting mistakes is unpleasant, but useful.
Step 6
Remember - you don't need to promise anything. If you cannot keep your promises, then you will not be believed in the future. It is a trap. Don't get caught in it. You realized your guilt, you are ready to fix everything that happened and start the relationship from scratch - this is what you should focus on.
